What we found on the direct policy pages, checked recently — not a paraphrase of the sales page.
That's the window described on the direct refund pages we checked. It runs from delivery, not from your original order date — a small but meaningful difference if shipping takes a while.
Because checkout routes for this product vary, and refund contact details are tied to whichever processor handled your specific order. The safest move is using the contact information from your own order confirmation email rather than a generic address pulled from a review site — including this one.
Support pages we checked describe these as one-time purchases, not recurring subscriptions. Checkout language can change between updates, so it's worth a quick glance at the order summary before you confirm payment, just to be sure nothing's changed since our last check.